At Corpoz.com, we are committed to providing high-quality digital services and ensuring customer satisfaction. In the event of any disputes or concerns, we aim to resolve them promptly and fairly. Please review our Dispute Resolution Policy below:
Internal Resolution:
- If you have a complaint or dispute regarding our services, we encourage you to contact our customer support team at [email protected]. Our team will work with you to address your concerns and find a mutually agreeable solution.
- We will acknowledge receipt of your complaint within 2 business days and aim to provide a resolution or response within 10 business days.
Escalation Process:
- If you are not satisfied with the initial response from our customer support team, you may request that the matter be escalated to a higher level of management. We will review the escalated dispute and respond within an additional 10 business days.
Mediation and Arbitration:
- If an amicable resolution cannot be reached through our internal process, we may recommend mediation as a next step. Mediation is a voluntary and confidential process where a neutral third party helps facilitate a resolution between the parties.
- Should mediation fail or be deemed inappropriate, any unresolved disputes will be subject to binding arbitration in accordance with the rules of a recognized arbitration institution. The arbitration will take place in [specify jurisdiction, e.g., “Mumbai, India”] and will be conducted in [specify language, e.g., “English”].
- The decision of the arbitrator will be final and binding on both parties, and judgment on the arbitration award may be entered in any court having jurisdiction.
Governing Law and Jurisdiction:
- This Dispute Resolution Policy and any disputes arising out of or in connection with it shall be governed by and construed in accordance with the laws of [specify governing law, e.g., “the laws of India”].
- Any legal proceedings, including arbitration, shall be conducted in [specify jurisdiction, e.g., “Mumbai, India”].
Changes to This Dispute Resolution Policy:
- Corpoz.com reserves the right to modify this Dispute Resolution Policy at any time. Any changes will be posted on this page and will be effective immediately.
If you have any questions or concerns about our Dispute Resolution Policy, please contact us at [email protected].